Sabee
Before a session starts
If a scheduled appointment, message package or prepaid call has not started, Sabee may cancel, release an uncaptured authorisation, reschedule or refund according to the product flow, timing and service status.
Policy
Refund and cancellation policy
This policy explains how Sabee reviews cancellations, prepaid packages, technical delivery issues, unused authorisations and approved refunds.
Sabee is a marketplace for education, information and coaching services. Sabee does not provide diagnosis, treatment, legal advice, investment advice, emergency support or guaranteed outcomes. Advisors are independent service providers.
When refunds may apply
Refund review may apply where a platform-side technical issue prevents delivery, an advisor does not provide the required first response in time, a prepaid service is not delivered, or Sabee confirms an eligible billing error.
When refunds may not apply
Refunds are normally not available for completed services, used digital access, user device or internet issues outside Sabee's control, dissatisfaction with independent advisor opinions, or abusive, fraudulent or bad-faith claims.
Approved refunds
Approved refunds are normally returned to the original payment method. Sabee usually submits an approved refund promptly, but bank and payment processor timing can vary and may take several business days.
How to request review
Contact supportgetsabee.com with your account email, booking/payment reference, session time and a short description of what happened so the team can review the relevant records.